Refund & Cancellation Policy

Last updated: November 2026

1. Milestone-Based Engagements

TECANSA structures projects into verifiable technical milestones. Invoices are billed upon mutual sign-off of deliverables for each stage (e.g. Architecture, Frontend, Backend, QA).

2. Cancellation Notice

Either party may terminate an ongoing retainer or project with 14 business days written notice. Payment is due for all verifiable work completed up to the termination effective date.

3. Dispute Resolution

We prioritize client satisfaction. If any deliverable deviates from agreed sprint specifications, TECANSA provides remediation sprints at zero additional engineering fee.